What does a support retainer include?

Typical plans cover uptime and error monitoring, dependency and CMS security patches, backups and restore drills, content and small UI changes, performance and SEO hygiene checks, and a defined response time for incidents. Larger features are scoped separately so the retainer stays predictable.

Can you maintain a site you did not build?

Yes. We start with an onboarding audit — stack, access, backups, known debt — then stabilize monitoring and patching before taking feature requests. If the codebase is unsafe to change, we say so and propose a remediation path.

How fast do you respond to outages?

Response windows are defined in the SLA for your plan (for example business-hours vs expanded coverage). Critical production down events jump the queue. You get a named channel and status updates until the incident is closed.

Do you handle content updates?

Yes — page copy, new landing sections within the design system, blog publishing help, and CMS training so your team can self-serve. Structural redesigns and new product modules are quoted as project work.

What stacks do you support?

Next.js, React, Node, WordPress, Shopify, Magento, and common cloud hosts (Vercel, AWS, GCP, Azure). If your stack is exotic, the onboarding audit confirms whether we can support it responsibly.

Support & maintenance

Stay live, secure, and easy to change

After launch we keep your site patched, monitored, and moving — security updates, content help, uptime alerts, and a team that already knows the codebase.

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Care desk · live

Uptime probes

SSL & certs

Error budget

Patch queue

Backup verify

24/7Monitoring on supported sites

SLAResponse windows you can plan around

PatchDependencies & CMS kept current

Same teamEngineers who built it — or onboard fast

Plans

Retainers sized to how critical the site is

Pick a baseline; we tune hours and SLA after an onboarding audit of your stack and risk.

PlanBest forIncludes

CareEssentials for marketing sites

Uptime & SSL monitoring
Monthly security patches
Backup verification
Business-hours tickets

GrowthActive product sites

Everything in Care
Content & small feature hours
CWV monthly check
Faster SLA response

MissionRevenue-critical platforms

Expanded coverage window
Incident bridge calls
Release companion support
Priority engineering queue

Response windows

Severity that matches reality

Written windows you can plan around — critical downs jump the queue; enhancements stay in the retainer backlog.

P1 — Site down15–30 minBridge + status updates

P2 — Degraded2–4 hrsBusiness or expanded hours

P3 — Bug / content1–2 biz daysQueued with backlog

P4 — EnhancementPlanned sprintRetainer hours

Coverage

Duty roster — what we own every month

01Uptime
Monitoring & alerts
Synthetic checks, error tracking, and on-call routing so you hear about downtime from us — not from customers.
- Uptime probes
- Error aggregation
- Alert escalation paths
02Security
Patches & hardening
CMS, plugins, and dependency updates with staging verification before production.
- Dependency updates
- WAF / bot basics
- Access review reminders
03Content
Editorial support
Copy swaps, new sections in the design system, and CMS help when your team is slammed.
- Page updates
- Landing builds
- Editor training
04Performance
Health checks
Periodic CWV and SEO hygiene so silent regressions do not pile up between campaigns.
- Monthly CWV snapshot
- Broken-link & redirect sweep
- Third-party script review
05Backup
Backup & recovery
Verified backups and restore practice so a bad deploy or plugin is recoverable.
- Automated backups
- Restore drills
- Rollback playbooks
06Improve
Small enhancements
Retainer hours for UX tweaks and integrations that should not wait for a full project kickoff.
- Backlog grooming
- A/B-friendly changes
- Integration babysitting

Incident flow

Detect → triage → resolve → prevent

Every incident leaves a trail — acknowledgement in SLA, owner assigned, fix notes, and a follow-up check so the same failure does not recur.

01
Detect
Monitor fires or you open a ticket in the shared channel with severity.
02
Triage
We acknowledge in SLA, classify impact, and assign an owner who knows the stack.
03
Resolve
Fix on staging when possible, then production — with notes your team can audit.
04
Prevent
Patch, document, and add a check so the same incident does not return next month.

Stacks we support

Platforms we keep healthy

Next.js, WordPress, Shopify, Magento, and common clouds — with monitoring and patch paths we already operate.

Next.js
React
Node.js
WordPress
Shopify
Magento
Vercel
AWS
Google Cloud
Azure
Cloudflare
Docker
Sentry
Datadog
GitHub
PostgreSQL

How we work together

Channels & cadence

Shared Slack / Teams

Named channel with severity tags

Email + ticket

Auditable trail for every change

Status page hooks

Optional public or private status

Monthly review

Hours used, incidents, next patches

Onboarding

First 30 days on a retainer

Access & inventory

Repos, hosting, DNS, CMS, secrets, and third parties mapped.

Baseline health

Uptime, errors, backups, SSL, and known debt scored.

Monitoring live

Probes and alerts wired to the agreed escalation path.

Runbooks ready

Patch window, restore drill, and first backlog groomed.

Why Zupitrix

Support that feels like an extension of your team

Engineers, not a ticket voidThe people who respond can read your repo and deploy pipeline — not only escalate into silence.
Predictable costRetainer scope and SLA are written down. Surprises become change requests, not invoice ambushes.
Continuity after launchKnowledge stays with a team that already shipped your site — or onboards with a real audit first.
Security without dramaPatch windows and backups are routine. You are not gambling on an unpaid plugin update.

Typical retainers

Where ongoing care pays off

Takeover of a neglected WordPress site
Audit, harden, patch, and put monitoring in place before the next campaign spikes traffic.
Next.js product after launch
Same engineers who built it stay for releases, CWV watch, and content landing pages.
Shopify store ops
Theme tweaks, app conflicts, and peak-season war-room support under an agreed SLA.
Multi-brand portfolio
One retainer covering several properties with shared tooling and prioritized queues.

FAQ

Questions about website support & maintenance

Keep exploring

Get In Touch

Let's build something amazing together. Contact us to discuss your project and see how we can help bring your vision to life.

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Stay live, secure, and easy to change

Severity that matches reality

Monitoring & alerts

Patches & hardening

Editorial support

Health checks

Backup & recovery

Small enhancements

Detect → triage → resolve → prevent

Detect

Triage

Resolve

Prevent

Shared Slack / Teams

Email + ticket

Status page hooks

Monthly review

Access & inventory

Baseline health

Monitoring live

Runbooks ready

Support that feels like an extension of your team

Where ongoing care pays off

Takeover of a neglected WordPress site

Next.js product after launch

Shopify store ops

Multi-brand portfolio

01What does a support retainer include?

02Can you maintain a site you did not build?

03How fast do you respond to outages?

04Do you handle content updates?

05What stacks do you support?

Custom Website Development

E-Commerce Solutions

Headless & PWA Development

Get In Touch

Start project.We'd love to help.

Start project.
We'd love to help.